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COMMONLY ASKED QUESTIONS

 

DO YOU SELL GIFT CARDS?

We certainly do! Our gift cards are hand written so can be for any amount you choose and are valid for a full year, from the date of your choosing, making them ideal for Christmas and birthday gifts. they are redeemable for both shop items or for cafe items if you know someone who can't get enough of our coffee and cake. Pop in store or give us a call to purchase a gift card.

DO YOU DELIVER?

Most of our non-furniture items are collection from the shop only, but delivery can be arranged in exceptional circumstances. 

Furniture can be delivered if you live locally, for a small fee, and will be arranged upon purchasing the item.

WHAT IS YOUR RETURN POLICY?

If your item is faulty or broken in any way we do offer a full refund, unless we have an identical item in store, in which case we will offer you a replacement.

A credit note will be given if the item is in perfect working order and original packaging within 14 working days.

We do not offer refunds on furniture or vintage items, they are sold as seen.

If you need more photos or information on these items, please don't hesitate to ask.

WHAT ARE YOUR OPENING HOURS?

we are open 7 days a week, except for over the Christmas season. hours may be extended during busier periods.

Mon: 11am - 4pm

Tues: 10am - 5pm

Wed: 10am - 5pm

Thur: 10am - 5pm

Fri:    10am - 5pm

Sat:   10am - 5pm

Sun:  11am - 4pm

DO YOU DO AFTERNOON OR CREAM TEAS?

We do! All of our cheese or fruits scones are freshly homemade, and come with butter or jam and clotted cream. We have a variety of teas available, from traditional breakfast or earl grey through to caramel roobios and a range of herbal teas as well. 

if scones aren't your thing, you can also have one of our fantastic cakes or sandwiches.

We do not book tables, simply turn up on the day, we always have these menu items.

DO YOU DO VEGAN, GLUTEN FREE OR DAIRY FREE ITEMS?

We always have at least one vegan and one gluten free option in the cakes and many of them are dairy free too. We have gluten free bread for sandwiches or toasties and as all our sandwiches are made to order we can do vegan or vegetarian variations of our normal menu.

While every care and precaution is taken, all our items are prepared in one kitchen so we cannot unfortunately 100% guarantee that our cakes have not come into contact with nuts, dairy items or gluten, although items marked as such contain none of these ingredients themselves.

If you require any more allergy information please speak to a member of staff in store or give us a call.

Can’t find your question? Have feedback or special requests?

01227 471025

12 Mercery Ln, Canterbury CT1 2JJ, UK

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